Digital Actuarial Resources will replace items free of charge only if they are damaged during shipping. We will send the customer a new product that matches the item initially ordered. Please note that we will not refund money; we will only send you a new, undamaged item. To obtain an exchange, the customer must contact our customer service department within 14 days of the original purchase.
The exchange policy does not cover items that are damaged during the customer's use of the items. The policy also does not cover intentionally damaged merchandise.
Please contact the email address below if you wish to exchange a product:
customerservice <at> digitalactuarialresources <dot> com
You must contact the above email address before sending us an item intended for an exchange. You must also have a receipt from the original purchase. We can then send you a mailing address that you must ship the item to. We will also send you instructions about which carrier to use and which shipping speed. Digital Actuarial Resources will pay for the shipping costs from the customer back to Digital Actuarial Resources. The maximum shipping credit per item is $12.00 USD. If you ship the item back to Digital Actuarial Resources without the company's prior written permission, then Digital Actuarial Resources will not reimburse you for the shipping.
Digital Actuarial Resources will send the customer a new product only after the company has received the original, damaged item. The company will also pay for shipping a new item to the customer.